FAQ_womens

Q: I did not receive a confirmation or tracking email from you.

A: Please be sure to check your junk/ spam folder as these emails may go directly to this folder. If you think you entered the incorrect email address at the checkout, please contact our customer care team and they will be able to update and resend this email for you.

Q: Where can I find my order number?

A: Your order number can be found on the confirmation email.

Q: Do you have a separate website for NZ or US customers?

A: Yes. If you are based in NZ or USA, you will be redirected to the site dedicated to your location.

Q: How can I cancel my order?

Unfortunately once an order has been finalised, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered. *If you urgently require a cancellation we suggest contacting our customer care team as soon as possible on+4407131 182657 or if outside of business hours send an email to [email protected] with ‘CANCELLATION’ and your order number beginning with in the subject line as soon as the order has been placed, and we will do our best to accommodate your request. If we are able to accommodate your cancellation request, this will be in the form of a Gift Card (Store Credit) ONLY for you to use on a future order.

Q: I have ordered the wrong item, can this be changed?

A: Unfortunately once an order has been finalised, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered. *If you urgently require a change we suggest contacting our customer care team as soon as possible on+4407131 182657 or if outside of business hours send an email to [email protected] with ‘CANCELLATION’ and your order number beginning with in the subject line as soon as